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What Is Quality Control?
What is quality control or QC, can be explained as the process that businesses use to ensure that a product or service adheres to a pre-defined set of quality standards and meets the requirements of customers or clients. Quality control usually requires the business to create an environment where employees and management are always striving for perfection. This requires extensive training, creating benchmarks for measuring product or service quality, and testing to check for any significant variations in quality
Why Is Quality Control Important?
There are numerous reasons to enforce quality control:
Promoting Quality Consciousness:
It is essential for all employees who are part of a service or production effort, to be aware of the minimum quality requirements that the brand/product/service. When all involved employees are conscious of quality parameters at all stages of manufacturing, the brand can consistently deliver the same quality in its products, over time.
Lowering Operational and Production Costs:
When products do not meet quality standards, they often require to be called back. When customers raise quality issues, they would also expect compensation of some form, like a replacement or refund. All these are additional costs that the company has to bear. Proper quality control can eliminate these additional costs, while also optimising production efforts.
Improving Customer Satisfaction:
Customers expect a consistent user experience when they invest money in a product or service. As long as a company/brand can provide a consistent experience, customers remain satisfied and continue to invest money in their products/services. In this way, quality control improves customer satisfaction and even brand loyalty.
Improving Brand Reputation:
Brands persevere to create a good reputation in their market. Good quality control ensures that a brand's reputation stays intact at all times. In the age of social media, a single instance of quality compromise can have adverse effects on sales and reputation.
Boosting Morale In The Workplace:
Employees who help produce a commodity or deliver a service are required to ideally be proud of what they do. Quality control ensures that employees are conscious of the quality of their company's products/services. This leads to overall improvement of morale in the workplace.
Improving Methods Of Production:
Quality control enables companies to consistently optimise and streamline their production chain.
This results in higher productivity and design improvements.
Increasing
Sales:
If your company sells quality products consistently, it can retain its existing customers while steadily attracting new customers. This means that your sales would continue to go up with time.
Using Resources Effectively:
Quality control aims to reduce wastage, be it in terms of time, effort or resources. A company practicing quality control would utilise its resources effectively and maintain a degree of efficiency in its operations.
